KNOWLEDGE MANAGEMENT PAYOFF

Failure Aspects (References)

Success Aspects (References)

1. Birchall, D. W., Tovstiga, G (1999). "The strategic potential of a firm's knowledge portfolio." Journal of General Management 25(01): 1-16.
2. Dixon, N. M. (2000) Common Knowledge : How Companies Thrive by Sharing What They Know, Harvard Business School Press, Boston Mass.
3. Dove, R. (1999). "Knowledge management response ability and the agile enterprise." Journal of Knowledge Management 03(01): 18-35.
4. Ruddy, T. (2000). "Taking knowledge from heads and putting it into hands." Knowledge and Process Management 07(01): 37-40.
5. Scarborough, H., Swan, J (Ed.) (1999) Case Studies in Knowledge Management, Institute of Personnel and Development, London.
6. Skyrme, D. J. (1999) Knowledge Networking : Creating the Collaborative Enterprise, Butterworth Heinemann, Oxford.
7. TFPL (1999) Skills for Knowledge Management : Building a Knowledge Economy, Library and Information Commission, London.

	Introduction		Views About KM in the Organisation
	Data, Information & Knowledge		Knowledge Management Payoff
	Explicit & Tacit Knowledge		Conclusions & References

There is also a map available for the Knowledge Management
Review section

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