INTRODUCTION

Knowledge Management has, in recent years, become a major topic for discussion, research, organisational implementation plans, the development of computer information systems and of specialised educational courses. We have moved into an era where information systems that capture data are no longer seen as sufficient for future planning in organisations functioning in increasingly complex and uncertain operating conditions. It is clear when looking at organisational programmes that knowledge management may be interpreted in different ways but its importance to business is undeniable, as Nonaka (1991) states "In an economy where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge" (p96). Indeed the importance of knowledge for business success is demonstrated in the report issued by the OECD (1996), which cites that more than 50% of Gross Domestic Product in the main OECD economies is now knowledge based. Knowledge this report says, has always been central to economic development.

	Introduction		Views About KM in the Organisation
	Data, Information & Knowledge		Knowledge Management Payoff
	Explicit & Tacit Knowledge		Conclusions & References

There is also a map available for the Knowledge Management
Review section