KNOWLEDGE MANAGEMENT PAYOFF

Investment and Return (References)

1. Armistead, C. (1999). "03." Journal of Knowledge Management 03(02): 143-154.
2. Koulopoulos, T. M., Frappaolo, C (1999) Smart Things to Know About Knowledge Management, Capstone, Oxford.
3. Sveiby, K. E. (1997) The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets, Berrett-Koehler Publishers, San Francisco.
4. Von Krogh, G., Roos, J et al (1998) Knowing Firms: Understanding, Managing and Measuring Knowledge, Sage, London; Thousand Oaks.

	Introduction		Views About KM in the Organisation
	Data, Information & Knowledge		Knowledge Management Payoff
	Explicit & Tacit Knowledge		Conclusions & References

There is also a map available for the Knowledge Management
Review section

© 2003 The OR Society