KNOWLEDGE MANAGEMENT PAYOFF

Failure Aspects (References)

1. Angell, I. (1998). "The knowledge scam (knowledge management)." Information Strategy (UK) 03(06): 23-26.
2. Chase, R. L. (1998). Creating a Knowledge Management Business Strategy : Delivering Bottom Line Results. Lavendon, Management Trends International
3. Kautto-Koivula, K. (1998). "The pitfalls of knowledge (knowledge management)." Information Strategy (UK) 03(06): 26-28.
4. Lucier, C., Torsilieri, J (1997). "Why knowledge programs fail?" Strategy & Business (4th Quarter) pp14-28.
5. McDermott R (1999) ‘Why Information Technology inspired but cannot deliver Knowledge Management’ California Management Review 41 4 Summer pp103-117
6. Pfeffer, J., Sutton, R (1999) The Knowing Doing Gap : How Smart Companies Turn Knowledge Into Action, Harvard Business School Press, Boston Mass.
7. Trompenaars, F., Hampden-Turner, C (1997) Riding the Waves of Culture, Nicholas Brealey, London.
8. Ward, M. (2000). "Phenomenological warrant: the case for working from the user's viewpoint." Managing Information (UK) 07(09): 68-72.

The opposite to failure is of course success!

	Introduction		Views About KM in the Organisation
	Data, Information & Knowledge		Knowledge Management Payoff
	Explicit & Tacit Knowledge		Conclusions & References

There is also a map available for the Knowledge Management
Review section

© 2003 The OR Society